Last updated: October 2026
At AromaPure, customer satisfaction matters to us. Please review this policy before placing an order.
1. Eligibility for Returns
Return requests may be considered for products that arrive damaged, defective, incorrect, or otherwise qualify under our applicable return terms and consumer protection laws.
For hygiene and product-safety reasons, opened or used fragrance products may have limited return eligibility, subject to applicable law.
2. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, contact us as soon as reasonably possible after delivery. Please provide your order number, a description of the issue, and photographs where appropriate.
We will review your request and explain the available resolution.
3. How to Request a Return
To request a return:
- Contact us through the Contact page on our website.
- Include your order number and reason for the request.
- Wait for return instructions before sending a product back.
Please do not send products to an address without receiving return instructions.
4. Refund Approval
Once an eligible return or claim has been reviewed, we will inform you whether a refund, replacement, or another appropriate resolution is available.
5. Refund Processing
Approved refunds will generally be issued through the original payment method where possible. The time taken for the amount to appear in your account may depend on your payment provider or bank.
6. Cancellations
Cancellation requests should be submitted as early as possible. Whether an order can be cancelled may depend on whether it has already been processed or dispatched.
7. Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, or other lawful restrictions. Any applicable exclusions will be communicated clearly and will n